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Q What after-sales services do you offer?
A Your satisfaction is our priority. If you have any issues, please contact us promptly. We will respond quickly and work to resolve any problems to your satisfaction.
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Q What is your warranty policy?
A We stand behind the quality of our products. We offer a standard warranty against manufacturing defects for a specified period (e.g., 12 months). Please refer to our specific product warranty terms for detailed coverage.
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Q What should I do if I receive a damaged or defective product?
A Please contact our customer service team immediately within 7 days of receiving the goods. Provide photos or videos of the damaged or defective items, along with your order number. We will investigate promptly and arrange for a replacement or compensation as per our policy.
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Q Do you provide product usage or care instructions?
A Yes, we provide detailed usage, maintenance, or care instructions with our products. These can be found on the product packaging, in the user manual, or as a downloadable document on our website.
