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Q What is your sample policy?
A We provide free samples for quality evaluation. Customers are responsible for the shipping costs.
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Q Can products be customized?
A Yes, we offer full customization options including material, style, grammage, size, color, packaging etc. based on your needs.
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Q Do you accept small orders?
A Yes, we welcome orders of all quantities and are happy to support your business growth.
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Q What is your minimum order quantity (MOQ)?
A We do not have a fixed MOQ and welcome orders of all sizes. The specific MOQ may vary depending on the product and customization requirements. Please contact us for details on your specific product of interest.
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Q How can I request a quote?
A You can request a quote by contacting our sales team via email or the inquiry form on our website. Please provide details such as the product specifications, quantity, and any customization needs for an accurate and prompt quotation.
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Q How long does it take to receive a sample?
A Sample production typically takes 5-7 working days. The delivery time will then depend on the shipping method you choose. We will provide you with a tracking number once the sample is dispatched.
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Q What payment methods are accepted?
A We accept T/T, PayPal, Western Union, and credit cards. Full payment is required for small orders. For larger orders, a deposit is needed, with the balance due before or after shipment.
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Q What is your lead time for production?
A The standard production lead time is 15-30 days after order confirmation and receipt of deposit. The exact time may vary based on order quantity, product complexity, and current production schedule.
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Q Can I make changes to my order after it is placed?
A Order changes can only be accommodated within 24 hours of order confirmation and before production begins. Please contact your sales representative immediately. Changes after production has started may not be possible and could incur additional charges.
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Q How will I know my order is in production?
A Once your order enters the production queue, we will send you a confirmation email. We can also provide periodic production updates upon request.
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Q How do you ensure product quality?
A Our quality control team strictly monitors every step of the production process to guarantee consistent product quality.
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Q What shipping methods do you offer?
A We work with reliable shipping partners and offer various methods including express (like DHL, FedEx), air freight, and sea freight. We will recommend the most cost-effective and efficient option based on your order's size, weight, and destination.
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Q How are shipping costs calculated?
A Shipping costs are calculated based on the destination, shipping method, and the weight/dimensions of the package. We will provide a detailed shipping cost breakdown along with your order quotation.
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Q Do you handle customs and import taxes?
A The buyer is responsible for all import duties, taxes, and customs clearance charges in the destination country. We are experienced in international shipping and will provide all necessary commercial documents (such as the commercial invoice and packing list) to assist with the process.
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Q What after-sales services do you offer?
A Your satisfaction is our priority. If you have any issues, please contact us promptly. We will respond quickly and work to resolve any problems to your satisfaction.
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Q What is your warranty policy?
A We stand behind the quality of our products. We offer a standard warranty against manufacturing defects for a specified period (e.g., 12 months). Please refer to our specific product warranty terms for detailed coverage.
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Q What should I do if I receive a damaged or defective product?
A Please contact our customer service team immediately within 7 days of receiving the goods. Provide photos or videos of the damaged or defective items, along with your order number. We will investigate promptly and arrange for a replacement or compensation as per our policy.
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Q Do you provide product usage or care instructions?
A Yes, we provide detailed usage, maintenance, or care instructions with our products. These can be found on the product packaging, in the user manual, or as a downloadable document on our website.
